WHO WE ARE
Health Care Services is committed to provide high-quality, safe and accessible care in different areas of patient health. Our mission is to safeguard and improve public health by offering a wide range of specialised services to patients.
Departments include:
- Directorate for Allied Health Care Services
- Malta National Poisons Centre
- National Blood Transfusion Service – Pjazza San Luqa, Gwardamangia
- Directorate for Nursing and Midwifery Services
We promote quality, professionalism and innovation while upholding the values of dignity, respect and trust in our patients and the community we serve.
OUR COMMITMENT TO CLIENTS
When you contact or visit any of our services, you can expect:
- Service delivered with respect, courtesy and professionalism
- Guarantee of confidentiality for all information provided
- Commitment to the Patient Charter
- Service standards aligned with Directive 4-2 on Excellence in Public Administration Services
- Services provided according to the specific functions of each entity (see the links above for detailed service lists).
WHAT TO EXPECT WHEN CONTACTING US
When contacting us by telephone
- We will respond within three working days of receiving your request
- In the case of email, you will receive a notification confirming receipt
- Our officials will identify themselves.
When visiting our offices
- We provide a clearly signposted environment accessible to persons with disabilities.
- Waiting times are normally 15–20 minutes.
Appointments
- Requests are confirmed within three working days.
- Appointments are usually scheduled within ten working days, except in urgent cases which are given priority.
CLIENT RESPONSIBILITIES
Clients are expected to:
- Provide correct and complete information
- Treat staff with respect and courtesy
- Keep to scheduled times and appointments
WE VALUE YOUR SUGGESTIONS
Your feedback helps us improve our services.
HOW TO CONTACT US
- Through the respective offices of each service (see the links above). Opening hours: Monday to Friday 07:30–14:30; closed on Saturdays, Sundays, and Public Holidays.
- By email or telephone according to the details on our websites.
- Through servizz.gov.mt: call 153 or submit a complaint online.
Your confidentiality is guaranteed, and you will receive a reply within three working days.
Contact:
Health Care Services
Palazzo Castellania, Valletta
[email protected]
