SMS Notifications Regarding changes in Personal Details
The Office of the Deputy Prime Minister and Ministry for Health (ODPM), is continuously refining security and transparency in its hospital systems. As part of this, Mater Dei Hospital sends updates using SMS notifications to the mobile numbers registered in the hospital patient administration system (CPAS). The sender will show as MDH on the recipient’s phone.
The process is two-fold:
1. ONE-TIME SMS NOTIFICATION
As from the 12th March 2025, MDH is sending an SMS to each mobile number registered in the hospital system (CPAS), notifying the details of the individual. This SMS is sent to the public in batches, according to patients’ recorded date of birth on the hospital system (CPAS). Mobile numbers which are newly registered in the hospital system are sent the one-time sms as well. The text of the SMS text from MDH, reads:
“SMS notifications for Mater Dei appointments for John Doe ID ending 99M will be sent to this number. If you are not the correct recipient or have queries, please contact us on e-mail: 📧 [email protected] or visit🌐 health.gov.mt/health-care-services-sms-notifications/”
Individuals who have an e-ID can log a request to update details on Detailupdate.mdh.gov.mt
2. CHANGES IN PERSONAL DETAILS
As from 1st March 2025, whenever a change is made in the patient details within the hospital system (CPAS), such as mobile number, name, address or SMS notification set to ON/OFF, an SMS notification is sent to the registered mobile number. The text of the SMS from MDH will read as follows:
After a change in telephone number
“Dear John Doe, this is to inform you that this contact number has been updated for ID ending 99M in the hospital IT systems. If you require further assistance, do not hesitate to contact us on 📧 [email protected] or visit🌐 health.gov.mt/health-care-services-sms-notifications/”
After SMS notifications is set ON
“Dear John Doe, this is to inform you that your contact number has been set to receive medical notifications from the hospital IT systems for ID ending 99M. If you require further assistance, do not hesitate to contact us on 📧 [email protected] or visit🌐 health.gov.mt/health-care-services-sms-notifications/”
After SMS notifications is set OFF
“Dear John Doe, this is to inform you that your contact number has been set to no longer receive medical notifications for ID ending 99M. If you require further assistance, do not hesitate to contact us on 📧 [email protected] or visit🌐 health.gov.mt/health-care-services-sms-notifications/”
After patient name is changed
“This is a notification for John Doe that name/surname has been updated for individual ID ending 99M. If you require further assistance, do not hesitate to contact us on 📧 [email protected] or visit🌐health.gov.mt/health-care-services-sms-notifications/”
After patient address is changed
“This is a notification for John Doe that personal address has been updated to 1 Triq id-Donaturi tad-Demm, Msida for individual ID ending 99M. If you require further assistance, do not hesitate to contact us on📧 [email protected] or visit🌐health.gov.mt/health-care-services-sms-notifications/”
Whenever an individual requests changes to personal details, a verification process is carried out and details falling in the above categories are changed accordingly.
An individual who has an e-ID can log at any time and request to update details in the hospital system (CPAS) from: Detailupdate.mdh.gov.mt