The Office of the Director General (Strategy and Implementation) provides support and advice to the Permanent Secretary as well as effective direction to the Ministry’s senior management, with a view to encouraging the development of policies, programmes, strategies and administrative projects falling within the remit of the Ministry, all of which are aimed at attaining a culture of service excellence.
The Office of the Director General (S&I) is responsible for co-ordinating and monitoring the actioning of plans tied to the implementation of Budget Measures, and the Electoral Manifesto Initiatives. In this regard, this Office continuously collaborates with and guides stakeholders on the attainment of the milestones established in the applicable action plan – which actions are then recorded in the respective monthly feedback which the office refers to the OPM.
The audits conducted by the NAO, the Mystery Shoppers and other institutions of oversight are important tools for identifying procedural and operational gaps. Related recommendations serve to improve existing procedures and processes, with a view to promoting good governance and encourage a culture of service excellence. To this effect, the Office continuously guides and collaborates with senior management to ensure the effective and timely adoption of recommendations.
The Office of the Director General (Strategy and Implementation) also acts as the official liaison point between the Ministry and the Office of the Ombudsman and ensures that all correspondence concerning cases falling under the Ministry’s responsibility are dealt with in a reliable, accurate and timely manner. It also performs the functions of:
- MHA Whistleblowing Reporting Officer, responsible for receiving internal disclosures and addressing the concerns raised accordingly.
- MHA Liaison Officer to the National Audit Office.
